Customer Complaint Resolution
The Business Challenge
Currently, there is no system in place to track customer complaints and to take corrective action swiftly.
Customer satisfaction levels are low.
The Enj Solution
An employee logs the details of a customer complaint.
The Product Manager studies the same, decides a suitable course of action and informs the Frontline Customer Contact.
The Frontline Customer Contact studies the proposed resolution and proposes the same to the customer.
If the customer is still not satisfied, he decides on a fresh plan of action and contacts the customer again.
Benefits
A totally automated system in place to handle customer complaint and redressal issues.
Benchmarking of customer complaints of repetitive nature possible.
Security issues are addressed.
Historical data is available for future reference.
Centrally maintained work log.
Easy movement of documents.
Integrated module.
View Process
The Business Challenge
Currently, there is no system in place to track customer complaints and to take corrective action swiftly.Customer satisfaction levels are low.
The Enj Solution
An employee logs the details of a customer complaint.The Product Manager studies the same, decides a suitable course of action and informs the Frontline Customer Contact.The Frontline Customer Contact studies the proposed resolution and proposes the same to the customer.If the customer is still not satisfied, he decides on a fresh plan of action and contacts the customer again.
Benefits
A totally automated system in place to handle customer complaint and redressal issues.Benchmarking of customer complaints of repetitive nature possible.Security issues are addressed.Historical data is available for future reference.Centrally maintained work log.Easy movement of documents.Integrated module.
View Process
