| Some sales processes built in the pack | ||
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| This is a database with contact details that is available over the Internet. It has the necessary items like name, Address, Phone Numbers, Email Address that are required in the course of contact management. It gives you the ability to add manage these contacts over time. | ||
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| The contact is tracked and managed through the complete Pre-Sales Process. * Start a contact record - Initiate Contact * Record all subsequent communications with the prospect - Contact management * Apply business rules to contact management process - Extended contact management * Record the final status - success or failure - Terminate contact record | ||
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| Enj-Sales provides specialized processes for managing large opportunities that often require collaboration between different groups ranging from sales, commercial, to technology and operations within an organization. This is a typical requirement for responding to RFP, and managing the process. | ||
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| Post Sales Customer Support processes include logging of customer requests and issues, routing them to the relevant parts – individuals in the organization, tracking them through the life of issue resolution. |
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| Enj-Sales Pack |
| Commonly used Sales processes configured using Enj and bundled together for small and medium businesses. |
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| On-line Trouble Ticket Management processes include electronically initiating the post sales customer support process from emails received at the specified customer support email address and then routing them to the post sales customer support as well integrating with the support FAQ knowledge base management. | ||
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| Support FAQ Knowledge Base Management integrates with the Post Sales Customer Support and Online Trouble Ticket Management processes and build the FAQ Knowledge Base in the background. This follows the natural process of customer support and helps improve the efficacy of customer support. | ||
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| | Enj-Sales extends the Sales and Contact Management process to cover invoicing. This includes scheduled and ad hoc invoices, these can be delivered electronically via email, electronically authenticated XML documents, automatically via fax, or be printed out for mailing as may be required for each individual account. | |
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| Those activities in the Sales and Invoicing process that have an impact on GL can be configured so that Enj directly feeds your corporate GL and AR modules without the need to transfer any data from time to time. | ||
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| Enj-Ports also provides easily configurable interfaces that can transfer data to and from other applications from time to time. |
