Enj Process Pack: Sales


	The Sales Challenge
	Your business is faced with the challenge of enhancing the functionality of your Marketing, Contact Management, Sales, Customer Support applications that are implemented and are being used for some time, however, your business has grown and changed over time, and you now need to make a faced with a multitude of challenges. Markets have grown both in size and complexity, and also in geographical spread.
	Your product line has responded remarkably to these market challenges, but your automation solutions (applications), are still rooted in history and are holding you back. You are now faced with the challenge in expensive upgrades and changes to the software already in place, you need to integrate these application silos, make them ‘talk’ to each other, so that your organization can work as a whole moving in one direction, rather than different departments pulling in different directions, very often working at cross purposes because they are not ‘talking’ to each other. In addition to this, you are unsure how this investment will play out in future, how frequently will you be forced to change systems again...

	The Enj Solution
	Enj-Sales Pack has all the relevant processes to cover the Sales function of a business. You can implement it as a bespoke application for your front-line processes with the benefit that no contact will slip through the cracks, no request from a prospect will remain unattended and unfulfilled, and even if it does you will immediately be able to investigate and pinpoint the cause.


	Right from contacting a prospect, responding to an RFP, sending the proposal, following up with the prospect, online negotiations and closing the deal, all the processes can be automated. Once a sale is booked, you can track the delivery process, create and send the invoice online, receive the payment and link to your AR and GL. What’s more, you can give post sales customer support online. You can receive Complaint emails / calls from customers, record them for further analysis, direct them to the support team and have them attended immediately. You can also create Support FAQ Database, thereby automatically taking care of common complaints and updating your database with the specific queries.

	However, the greatest benefit of Enj-Sales Pack lies in its ability to fill the functionality gaps between the applications. It can connect the various silos of information and make them meaningful to each other. In business scenario today, most organizations have their applications automated. Over the years business realities have changed but the organization are still stuck with the same old applications, set of rules and reports. Any change in the application would mean either ‘patchwork’ – trying to fix a particular problem and affecting the functionality elsewhere in the application – or reinvestment – making the current investment in the hardware and software redundant. Enj-Sales Pack can act as a bridge between the two ‘non-talking’ applications. It can pull out the information from the application upto where it is still relevant, create a process to reflect the changes and feed this new processed information to the old application again.